err-02PT-E310BT

Brother PT-E310BT error err-02: Tape Cassette Issues

The Brother PT-E310BT error err-02 typically flags a tape cassette jam or incorrect installation. The labeler shuts down the tape feed to prevent ribbon tangles around the print mechanism. This guide provides instructions to fix the Brother PT-E310BT error err-02.

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Common causes

  • 1Loose internal tape ribbon.
  • 2Cassette incorrectly seated.
  • 3Torn tape residue blocking the head.
  • 4Low-quality, incompatible tape cassette.

Solutions

Diagnóstico rápido

This error occurs if the tape inside the cassette is loose or if the cassette isn't fully seated. Check for any tape loops before re-inserting.

Solución paso a paso

  1. Cassette Removal: Remove the cassette and use a pencil to manually turn the gear to tighten the loose ribbon.
  2. Printhead Check: Ensure no torn tape fragments remain stuck to the thermal printhead.
  3. Re-insertion: Reinstall the cassette, ensuring it is pressed down until it clicks.

Prevención y mantenimiento

Always use genuine Brother TZE tapes. If the tape looks loose upon opening a new pack, manually tighten it before installation.

Cuándo llamar a un técnico

If persistent err-02 errors occur with various genuine tapes, the drive motor mechanism may be failing.

Ficha técnica del equipo

  • Technology: Thermal Transfer
  • Connectivity: Bluetooth
  • Consumibles: TZE / HSe tapes
  • Maintenance: Printhead cleaning
  • Official Drivers / firmware