err-002PX6i Plus

Honeywell PX6i Plus error ERR-002: Ribbon Fault

The Honeywell PX6i Plus error ERR-002 alerts the user to a ribbon system failure. It indicates that the printer is failing to detect ribbon movement, usually because the ribbon is loose, snapped, or improperly loaded. Proper sensor operation is vital for maintaining steady print jobs.

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Common causes

  • 1Loose or incorrectly installed ribbon.
  • 2Snapped thermal transfer ribbon.
  • 3Sensor blockage preventing rotation detection.
  • 4Incorrect print mode setting (Direct vs Transfer).

Solutions

Quick Diagnosis

The ERR-002 code often pops up after a ribbon change or if the printer is in thermal transfer mode without a ribbon installed. Ensure the ribbon actually turns during print attempts.

Step-by-Step Solution

  1. Open the print assembly and inspect the ribbon for tears.
  2. Ensure the ribbon is correctly secured to the take-up spool.
  3. Adjust ribbon tension to ensure it isn't sliding on the motor spindle.
  4. Close the assembly and press the 'Feed' button to clear the fault.

Prevention and Maintenance

Avoid using creased or damaged ribbons. Ensure the ribbon width is slightly larger than your label width to prevent heating element wear.

When to Call a Technician

If re-loading the ribbon does not clear the ERR-002, the ribbon rotation sensor itself may be faulty and requires a hardware service call.

Equipment Data Sheet

  • Technology: Industrial Thermal Transfer
  • Speed: 300 mm/s
  • Connectivity: Ethernet, Serial, USB
  • Compatible Consumable: Thermal Transfer Ribbons
  • Recommended Use: High-volume Industrial
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Remove ribbon

    Take out the old ribbon rolls.

  2. 2

    Re-spool

    Make sure the ribbon is taut and passes through the printhead.

  3. 3

    Calibration

    Adjust ribbon tension via the device control panel.

Frequently asked questions

This error means the printer does not detect ribbon rotation, often due to loose tension or a broken roll.

Yes, always check the printhead for ribbon breakage.

Use wax-resin thermal transfer ribbons for industrial labels.

Replace the ribbon when print quality degrades or the error code appears.