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Brother MFC-J497DW error E55: Troubleshooting guide

The Brother MFC-J497DW error E55 is a system notification indicating a malfunction in the paper transport path. This error happens when the internal sensor detects an obstruction or if the rollers fail to grip the paper. Follow these steps to diagnose and clear the path.

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Common causes

  • 1Debris or paper scraps in the paper feed path.
  • 2Worn or dirty rubber rollers affecting traction.
  • 3Poorly aligned paper in the input tray.
  • 4Hardware sensor failure on the main drive path.

Solutions

Quick Diagnosis

If you see error E55 on your screen, look for small torn pieces of paper hiding in the rear exit or main feed tray. A clogged sensor will trigger this error repeatedly.

Step-by-Step Solution

  1. Unplug the printer for safety.
  2. Clear the rear access panel to see the paper path.
  3. Remove obstructions such as clips, dust, or paper scraps.
  4. Wipe the rubber rollers with a damp cloth to improve grip.

Prevention and Maintenance

Store paper in a dry place to prevent curling. Check the rollers regularly for dust buildup to ensure smooth feeding.

When to Call a Technician

If the printer displays the error while empty and you have checked all sensors for blockages, the drive motor or sensor unit may require professional repair.

Technical Specs

  • Technology: Inkjet
  • Speed: 12 ppm black / 6 ppm color
  • Connectivity: Wireless, USB
  • Consumable: LC3011 / LC3013 Ink series
  • Brother Support

Steps to follow

  1. 1

    Check path

    Open rear door and remove paper shreds.

  2. 2

    Clean rollers

    Use a damp cloth to wipe the feed rollers.

  3. 3

    Reset

    Restart the device to clear the alarm.

Frequently asked questions

It means the motor cannot feed paper, likely due to a jam.

Usually just a minor jam or debris blocking the sensor.

Use authentic Brother LC3011 or LC3013 ink cartridges.

Don't overload the paper tray and align guides correctly.