e5smart tank 585

HP Smart Tank 585 E5 Error: Scanner Fix

The HP Smart Tank 585 E5 error relates to a scanner module malfunction. This issue prevents scanning and copying functions due to an internal sensor error or physical obstruction in the scanner path.

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Common causes

  • 1Scanner motor jam.
  • 2Firmware communication error.
  • 3Sensor failure.
  • 4Hardware damage.

Solutions

Quick Diagnosis

The E5 error occurs when the scanner light fails to move during initialization.

Step-by-step Solution

  1. Power off and disconnect the unit.
  2. Ensure the scanner lid is clear of obstacles.
  3. Perform a power cycle.
  4. Update printer firmware.

Prevention and Maintenance

Keep the glass clean and do not place heavy items on the lid.

When to call a technician

If the error continues after multiple resets, a hardware replacement of the scanner module is likely needed.

Technical Specs

  • Technology: CIS Scanner.
  • Resolution: 1200 dpi.
  • Speed: Variable.
  • Connectivity: USB/Wi-Fi.
  • Consumable: N/A.
  • Usage: Home office.
  • Drivers / firmware official

Steps to follow

  1. 1

    Power cycle

    Disconnect the power cable for 60 seconds to reset the scanner motor.

  2. 2

    Inspect module

    Check the scanner glass area for any foreign objects.

  3. 3

    Update firmware

    Visit the official support site to ensure the printer firmware is up to date.

Frequently asked questions

The E5 error usually indicates a scanner carriage malfunction or communication error.

This error blocks copying but doesn't affect printing from a computer.

No, this error is unrelated to ink levels or cartridges.

Avoid slamming the scanner lid and keep the glass clean.

HP Smart Tank 585 E5 Error: Scanner Fix | Vimazdev