E5DeskJet Plus 4155e

HP DeskJet Plus 4155e error E5: Scanner Failure

HP DeskJet Plus 4155e error E5 is a common notification signaling an issue with the scanning mechanism. This typically occurs when the scanner carriage fails to move during initialization. A simple power cycle often clears the alert.

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Common causes

  • 1Physical scanner carriage blockage.
  • 2Firmware calibration error.
  • 3Worn scanner motor.
  • 4Short-circuit on the scanner board.

Solutions

Diagnóstico rápido

The E5 error points specifically to the scanner unit. If there is a grinding noise upon startup, a mechanical obstruction is likely the cause.

Solución paso a paso

  1. Disconnect the power cord while the unit is on.
  2. Wait one full minute to discharge memory.
  3. Check the scanner glass area for any stuck objects.
  4. Reconnect and power on the device.

Prevención y mantenimiento

Keep the scanner glass clean with a soft cloth. Regularly update the firmware via the HP Smart app.

Cuándo llamar a un técnico

If E5 persists after multiple reboots and you hear internal grinding, the scanner motor may be failing.

Ficha técnica del equipo

  • Technology: Thermal Inkjet
  • Speed: Up to 8.5 ppm (Black)
  • Connectivity: Wi-Fi, Bluetooth
  • Capacity: 60 sheets
  • Consumable: HP 67 cartridges
  • Recommended Use: Home
  • Official drivers / firmware

Steps to follow

  1. 1

    Reset

    Unplug the power cord while the printer is still on.

  2. 2

    Wait

    Leave it disconnected for at least 60 seconds.

  3. 3

    Reconnect

    Plug back in and verify if the scanner carriage moves.

Frequently asked questions

This error means the scanner carriage cannot initialize correctly or is physically stuck.

Yes, a deep hardware reset often resolves temporary carriage lockouts.

It uses HP 67 / 67XL ink cartridges.

Keep the unit clean and ensure there's enough space for the scanner to initialize.