e5deskjet-4155e

HP DeskJet 4155e E5 error: Scanner failure

The HP DeskJet 4155e error E5 is a scanner-related alert. This code occurs if the scanner's Image Sensor (CIS) cannot calibrate correctly when the printer starts. While this code prevents scanning and copying, it typically does not interfere with the printer's ability to print from your devices.

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Common causes

  • 1Sensor calibration failure of the scanner's CIS unit.
  • 2Mechanical blockage of the scanner carriage.
  • 3Internal scanner data cable failure.
  • 4Firmware corruption affecting the scan subsystem.

Solutions

Diagnóstico rápido

If you hear a persistent clicking sound from the scanner area upon power-up, it confirms the E5 error. This means the motor is failing to move the scanner carriage to its home position for calibration, likely due to mechanical obstruction or sensor failure.

Solución paso a paso

  1. Disconnect the power for at least 60 seconds to allow the internal controllers to power cycle fully.
  2. Reconnect the power and listen for the scanner lamp motion; it should move briefly during start-up.
  3. Clean the glass surface thoroughly with microfiber, ensuring no physical debris interferes with the sensors.
  4. Update firmware using the HP Smart app, as software updates often resolve sensor communication timeouts.

Prevención y mantenimiento

Do not move the device while it is operational. Keep the glass surface clean using only approved products and ensure the ADF (Automatic Document Feeder) lid is handled gently to avoid sensor strain.

Cuándo llamar a un técnico

If the scanner shows no sign of life after the power cycle and firmware updates, the internal motor assembly or cable has likely failed and requires hardware repair.

Ficha técnica del equipo

  • Technology: Inkjet multifunction with scanner.
  • Scan resolution: Up to 1200 dpi.
  • Connectivity: Wi-Fi and USB.
  • ADF capacity: Up to 35 sheets.
  • Compatible consumables: HP 67 / 67XL family.
  • Recommended use: Office tasks with scanning needs.
  • Official drivers / firmware

Steps to follow

  1. 1

    Power reset

    Turn off the printer and disconnect it from power for 60 seconds.

  2. 2

    Scanner initialization

    Turn the unit on and watch for the scanner lamp performing its calibration move.

  3. 3

    Software update

    Check the HP Smart app to ensure the latest firmware is installed.

Frequently asked questions

The E5 error represents a scanner fault. It means the scanner sensor could not perform its initial calibration when the device was turned on.

Printing functions usually remain operational, but copying and scanning features will be disabled until the error is cleared.

No, the printer engine and the scanner assembly are independent components.

Avoid placing heavy items on the lid and never apply pressure directly to the scanner glass.

HP DeskJet 4155e E5 error: Scanner failure | Vimazdev