E5HP DeskJet 2755e

Fixing Error E5 on HP DeskJet 2755e Printer

Error code E5 on the HP DeskJet 2755e signifies a scanner module failure. This state occurs when the internal scanner mechanism fails to initialize during startup. Resolving this is essential to restore scanning and copying functionality.

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Common causes

  • 1Scanner carriage obstruction.
  • 2Internal firmware initialization error.
  • 3Voltage spike causing hardware sensor fault.

Solutions

Hard Reset

  1. Turn off the printer.
  2. Unplug the power cable for 60 seconds.
  3. Plug the power cable directly into a wall outlet.
  4. Turn the printer back on.

Firmware Update

  1. Open HP Smart app.
  2. Select your printer.
  3. Go to Advanced Settings.
  4. Update the firmware to clear internal bugs.

Steps to follow

  1. 1

    Power Cycle

    Unplug the printer while it's turned on.

  2. 2

    Clear Obstructions

    Check for debris inside the scanner lid.

  3. 3

    Test Scan

    Power on and run a test copy.

Frequently asked questions

Printing might still work, but scanning is disabled until the error is cleared.

Usually, it is a firmware issue, not hardware failure.

Yes, it protects the printer from power fluctuations.