e4smart tank 585

HP Smart Tank 585 E4 Error: Troubleshooting Guide

The HP Smart Tank 585 E4 error occurs when the printhead carriage is blocked. This issue often triggers after paper jams or due to dust buildup on the guide rail. It is a manageable error requiring a simple physical inspection of the printer's interior.

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Common causes

  • 1Debris in the carriage path.
  • 2Paper scraps blocking the slider.
  • 3Dirty encoder strip.
  • 4Lack of internal cleaning.

Solutions

Quick Diagnosis

The E4 error is identified by the carriage being stuck. You may hear a grinding noise during startup.

Step-by-step Solution

  1. Unplug the power cable to ensure safety.
  2. Open the access door to check the carriage path.
  3. Remove any obstacles or torn paper.
  4. Ensure the carriage slides freely.

Prevention and Maintenance

Keep the printer area clean and use original HP ink to prevent internal clogs.

When to call a technician

If the error persists after clearing the path, there may be a motor or sensor failure.

Technical Specs

  • Technology: Thermal Inkjet.
  • Performance: Up to 22 ppm.
  • Connectivity: USB, Wi-Fi.
  • Capacity: 100 sheets.
  • Consumables: GT53/GT52 Ink bottles.
  • Usage: Home/Office.
  • Official Drivers

Steps to follow

  1. 1

    Power off

    Unplug the power cord while the printer is on to release the mechanical lock.

  2. 2

    Check carriage

    Open the printhead access door and remove any debris or paper scraps.

  3. 3

    Slide test

    Manually move the carriage to verify it glides smoothly across the rails.

Frequently asked questions

The E4 error indicates a mechanical obstruction in the printhead carriage preventing free movement.

It is a common error that is typically resolved by clearing the carriage path.

Use genuine GT53 and GT52 ink bottles for the best performance.

Clean them monthly or whenever print quality degrades.

HP Smart Tank 585 E4 Error: Troubleshooting Guide | Vimazdev