E4HP ENVY 6455e

HP ENVY 6455e Error E4: Paper Jam Troubleshooting

The E4 error code on the HP ENVY 6455e printer indicates a paper jam, meaning the internal sensors have detected a blockage in the paper feed path. This often happens if paper is loaded incorrectly, or if dust has accumulated on the rubber feed rollers, causing them to slip rather than grip the paper correctly.

0 views

Common causes

  • 1Misaligned paper in the input tray causing skewed feeding.
  • 2Worn or dirty rubber feed rollers reducing traction.
  • 3High humidity causing paper to deform and jam within the rollers.
  • 4Small scraps of paper hidden inside the output sensor path.

Solutions

Diagnóstico rápido

The E4 error is shown by the 'Alert' light flashing. If you notice paper feeding at an angle or stopping halfway through the process, the paper feed mechanism is likely struggling to grip or transport the sheet properly.

Solución paso a paso

  1. Refill and Align: Remove the paper stack, align the edges, and reinsert it carefully into the tray.
  2. Rear access: Open the rear access door and pull out any torn paper or debris.
  3. Roller cleaning: Wipe the visible feed rollers with a clean, damp, lint-free cloth to remove paper dust.
  4. Forced Reset: With the printer on, hold the 'Cancel' button for 5 seconds to clear the system memory.

Prevención y mantenimiento

  • Fan the paper: Always fan the paper stack before loading to prevent sheets from sticking together due to static.
  • Quality paper: Avoid using damp paper or heavy cardstock that exceeds printer specifications.
  • Environment: Store paper in a dry, cool area to keep the fiber structure stable and prevent wrinkling.

Cuándo llamar a un técnico

If the rollers are clean and no paper remains in the path, but the E4 error persists, the paper sensor flag may be physically stuck or damaged. This requires professional technician assistance for internal repair.

Ficha técnica del equipo

  • Technology: Thermal Inkjet
  • Speed/Output: 10 ppm black / 7 ppm color
  • Connectivity: Wi-Fi 802.11b/g/n, Bluetooth
  • Input capacity: 100-sheet tray
  • Compatible consumable: HP 67 / 67XL ink cartridges
  • Recommended use: Home use
  • Drivers / official firmware

Steps to follow

  1. 1

    Load alignment

    Ensure the paper stack is neatly aligned and tray guides are set correctly.

  2. 2

    Roller cleaning

    Use a damp cloth to wipe the rubber rollers clean of dust.

  3. 3

    Rear clearance

    Check the rear hatch for any trapped paper fragments.

  4. 4

    Reset control

    Press the 'Cancel' button for 5 seconds to reset the printer's status.

Frequently asked questions

It is a standard paper jam error. While annoying, it is usually easy to resolve without professional repair.

You should clean them whenever you experience repeated paper feeding issues.

Always use the genuine HP 67 series to ensure print quality and reliability.

Fan your paper, avoid overloading the tray, and store your paper in a dry place to prevent moisture-related jamming.

HP ENVY 6455e Error E4: Paper Jam Troubleshooting | Vimazdev