e4DeskJet Ink Advantage 3835

HP DeskJet Ink Advantage 3835 error E4 fix

The HP DeskJet Ink Advantage 3835 error E4 occurs when the system detects a paper jam in the feed or exit path. This is a common warning in this series, usually triggered by misaligned paper or small debris left inside. Resolution involves a careful physical inspection to clear the path.

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Common causes

  • 1Paper loaded incorrectly or misaligned in the tray.
  • 2Use of wrinkled paper or incorrect weight.
  • 3Small paper residue trapped inside.
  • 4Dirty or worn-out feed rollers.

Solutions

Quick Diagnosis

If you see the E4 message, the printer stopped feeding paper correctly. Check for small paper bits or labels obstructing the load sensor.

Step-by-step Solution

  1. Press the cancel button on the front panel.
  2. Access the rear of the printer and remove the cleanout door.
  3. Pull the paper out slowly with both hands to avoid tearing.
  4. Close the door and press continue to resume.

Prevention and Maintenance

Use standard paper without creases. Clean the rubber rollers periodically with distilled water and a lint-free cloth. Do not force extra paper into the tray.

When to call a technician

If clearing the paper and cleaning rollers doesn't resolve E4, the paper presence sensor might be damaged or permanently blocked.

Printer Technical Specs

  • Technology: Thermal Inkjet
  • Performance: Daily home printing
  • Connectivity: Wi-Fi, USB 2.0
  • Compatible consumables: HP 664 cartridges
  • Usage: Home tasks, documents, photos
  • Official drivers / firmware

Steps to follow

  1. 1

    Cancel print

    Press the Cancel button on the control panel to stop any ongoing job.

  2. 2

    Remove paper

    Open the rear access door and carefully pull out any jammed paper fragments.

  3. 3

    Clean rollers

    Clean feed rollers with a slightly damp cloth to improve paper grip.

Frequently asked questions

The E4 code indicates a paper jam. The printer has detected the paper path is obstructed or not flowing correctly.

No, it's a common feeding issue. However, it must be resolved by carefully extracting the paper to avoid internal sensor damage.

It uses HP 664 cartridges. Ensure they are correctly installed, although E4 refers to jams, not ink.

Do not overload the input tray, use quality paper, and keep rollers clean.