E3HP DeskJet Plus 4155e

HP DeskJet Plus 4155e E3 Error: Carriage Jam Fix

The E3 error code on the HP DeskJet Plus 4155e signifies that the ink cartridge carriage is obstructed and cannot move through its normal path. This is often caused by debris, paper scraps, or loose labels inside the printer. To resolve this, you must open the access door, check the rail for obstructions, and ensure both cartridges are properly seated.

1 views

Common causes

  • 1Paper debris: Small torn paper bits falling into the carriage rail path.
  • 2Dirty encoder strip: Ink spray on the transparent plastic strip prevents the printer from tracking carriage position.
  • 3Improperly seated cartridges: Cartridges not snapped into their bays cause mechanical collision.
  • 4Motor wear: Over-extended usage cycles can lead to reduced torque in the carriage motor.

Solutions

Diagnóstico rápido

The E3 error is identified by a blinking 'E' and '3' on the panel. If you hear a grinding or clicking noise when the printer attempts to initialize, it indicates the carriage is colliding with an internal obstruction.

Solución paso a paso

  1. Turn off the printer and unplug the power cord to prevent accidental damage while working.
  2. Open the cartridge access door and manually slide the carriage from left to right to check for resistance.
  3. Carefully remove any paper scraps, staples, or adhesive labels caught in the carriage track.
  4. Check that both ink cartridges are snapped securely into their slots; improperly seated cartridges can protrude and hit the chassis walls.

Prevención y mantenimiento

  • Avoid printing on papers with stickers, as adhesives can leave residue that catches the carriage.
  • Perform a monthly visual check to ensure no debris has fallen into the interior mechanism.
  • Keep the area around the printer clean to prevent external objects from falling into the paper feed.

Cuándo llamar a un técnico

If the E3 error persists after clearing all visible debris, or if the carriage behaves erratically, the encoder strip may be damaged or obscured by ink spray. This component is delicate and requires professional service.

Ficha técnica del equipo

  • Technology: Thermal Inkjet with moving carriage.
  • Print speed: Up to 8.5 ppm (black).
  • Connectivity: Dual-band Wi-Fi, HP Smart app.
  • Input capacity: 60-sheet tray.
  • Compatible consumable: HP 67 / 67XL ink cartridges (3YM56AN series).
  • Usage: Home office and general printing.
  • Official drivers / firmware

Steps to follow

  1. 1

    Safety first

    Power off and unplug to ensure the carriage can be moved safely.

  2. 2

    Manual inspection

    Gently slide the carriage and feel for physical obstacles.

  3. 3

    Debris removal

    Clean out any obstructions from the rail or underneath the carriage.

  4. 4

    Reseat cartridges

    Ensure both cartridges are locked firmly in their respective housing.

Frequently asked questions

Do not force the carriage; you may break the stepper motor. Only move it manually with light pressure once the power is disconnected.

It is a mechanical issue. Continued attempts to print while the carriage is blocked can lead to motor failure.

Use HP 67 or 67XL cartridges. Original ink is recommended to maintain the precision of the carriage movement and printhead health.

Never print on damaged paper and ensure the interior is free of dust by performing periodic visual inspections.