e3deskjet-4155e

HP DeskJet 4155e E3 error: Carriage jam fix

The HP DeskJet 4155e error E3 alerts you to a carriage jam, where the internal print assembly cannot move as expected. This usually results from paper fragments obstructing the rail or the carriage assembly itself. Follow this guide to inspect and clear the carriage area.

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Common causes

  • 1Paper scraps trapped in the carriage path.
  • 2Loosened labels on cartridges blocking movement.
  • 3Dried ink buildup on the sliding rails.
  • 4Internal positioning sensor or timing strip failure.

Solutions

Diagnóstico rápido

If you see the E3 error, you might also hear grinding or clicking noises coming from the center of the unit. This noise is the motor attempting to move the carriage against an obstruction, confirming that the physical movement is restricted.

Solución paso a paso

  1. Unplug the power cord while the printer is on to unlock the carriage position.
  2. Open the cartridge access door and check the entire path for small paper bits, adhesive labels, or foreign objects.
  3. Manually move the carriage from side to side. If you feel excessive resistance, check for small obstructions in the sliding rail.
  4. Reconnect the power and let the printer perform an automatic reset and calibration sequence.

Prevención y mantenimiento

Periodically inspect the interior to clear out dust, especially if the printer is located in a high-traffic area. Ensure that all labels on ink cartridges are smooth. Using original HP 67 ink ensures compatibility with the carriage space specifications.

Cuándo llamar a un técnico

If the error persists and the carriage remains stuck despite having a clear path, the internal carriage motor or timing strip might be damaged and require professional assessment.

Ficha técnica del equipo

  • Technology: Thermal Inkjet.
  • Speed/output: Up to 20 ppm (draft mode).
  • Connectivity: Dual-band Wi-Fi.
  • Form factor: Deskjet compact series.
  • Compatible consumables: HP 67 / 67XL family.
  • Recommended use: Home office.
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Unplug the power cord while the unit is on to release the carriage lock.

  2. 2

    Visual inspection

    Open the cartridge access door and search for debris or paper fragments.

  3. 3

    Manual check

    Gently move the carriage side-to-side to ensure it travels smoothly.

Frequently asked questions

The E3 error indicates a carriage jam, meaning something is physically preventing the print carriage from moving across the rail.

It requires attention. Do not force the carriage while power is on, as this could strip the gears.

Poorly manufactured cartridges may have dimensions that interfere with the carriage path, so use OEM cartridges if issues persist.

Keep the internal area clear of dust and always ensure labels on cartridges are firmly pressed down.