e2smart tank 585

HP Smart Tank 585 error E2: Paper jam solution

The HP Smart Tank 585 error E2 identifies a paper jam that halts the print cycle. This error arises when internal sensors detect a physical obstruction or a feed failure. It is a common issue that can be resolved quickly by checking the media path. Remember to use quality paper to avoid these issues frequently.

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Common causes

  • 1Paper weight out of range (too thick or thin).
  • 2Input tray overloaded beyond capacity.
  • 3Obstruction by debris or dust.
  • 4Premature roller wear due to environmental conditions.

Solutions

Diagnostic quick guide

The E2 error is marked by a blinking visual alert. If the printer attempts to pull the paper but stops midway, the jam is obvious near the rollers or the center rail.

Step-by-step solution

  1. Physical removal: Carefully remove any jammed sheets from the input or output tray.
  2. Debris inspection: Ensure no small scraps of torn paper remain inside.
  3. Electric reset: Unplug the power cable while the printer is on and let it sit for 1 minute.
  4. Print test: Reload aligned paper and initiate a test print.

Prevention and maintenance

Always use standard paper (70-90 g/m²). Do not mix different types of paper in the same tray. Keep the printer away from excessively dusty environments to protect feed mechanisms.

When to call a technician

If upon removing paper you notice the transport mechanism is locked or you hear metallic noise while trying to print, contact technical support as a gear might be damaged.

Device technical sheet

  • Technology: Thermal Inkjet.
  • Speed: 22 ppm (black) / 16 ppm (color).
  • Connectivity: Integrated Wi-Fi.
  • Capacity: 100 sheets.
  • Compatible consumables: HP GT53/GT52 series bottles.
  • Recommended use: Home/Office.
  • Official support

Steps to follow

  1. 1

    Release paper load

    Gently remove any paper currently loaded in the input tray.

  2. 2

    Internal check

    Access the interior and verify no scraps of paper are left near the rollers.

  3. 3

    Hard reset

    Disconnect the power for 60 seconds before powering back on.

Frequently asked questions

Turn off the device, open the front access door, and remove the paper carefully to avoid tearing.

It is not dangerous if handled gently, but forcing the paper could damage internal rollers.

Always use original HP GT53/GT52 ink bottles to keep the injection system running.

Perform a printhead cleaning via HP Smart software monthly if you print heavily.