E2Smart Tank 515Has video

Fix HP Smart Tank 515 Error E2: Paper Length Mismatch Guide

The E2 error code on the HP Smart Tank 515 printer indicates a paper length mismatch. The printer detects that the loaded paper length does not match the page length configured in the document properties.

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Common causes

  • 1A difference between physical sheet length and driver length setup.
  • 2The feed rollers slipping, causing an incorrect length reading by the sensor.
  • 3Improperly placed paper stack inside the loading tray.

Solutions

How to Fix Error E2

This discrepancy usually occurs during standard documents or printhead alignment routines. Here is how to correct it:

  1. Cancel the Current Job:
    * Press the Cancel button on the physical control panel to clear the flashing error state.
  1. Check the Loaded Media:
    * Confirm that you are using flat, high-quality standard paper.
    * Re-seat the paper correctly against the back of the input slot and slide the width guides inward.
  1. Change the Software Configurations:
    * Open your document and select Print.
    * Access Printer Properties or Page Setup.
    * Verify that the Paper Size matches your physical paper (e.g., if using Letter, do not select A4 in the software settings).
    * Apply changes and resubmit your job.

Steps to follow

  1. 1

    Cancel the print job

    Stop current tasks by pressing the Cancel button on the printer.

  2. 2

    Verify physical paper

    Ensure sheets are stacked neatly, free of curled edges, and placed properly.

  3. 3

    Reconfigure printer settings

    Double-check size parameters in the printing dialog window before finalizing the task.

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Frequently asked questions

Unlikely. E2 is nearly always a software configuration error where the digital document length mismatches the actual paper length. Cleaning the pickup rollers can help if the paper is slipping.