E2DeskJet 3755

HP DeskJet 3755 E2 error: Carriage jam

The HP DeskJet 3755 E2 error indicates that the print carriage is physically blocked. This error is quite common and is usually caused by paper scraps or lack of lubrication on the rail. Knowing why does my HP DeskJet 3755 show E2 error will save you from expensive repairs.

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Common causes

  • 1Paper shreds in the rail.
  • 2Dirty encoder strip.
  • 3Faulty carriage drive motor.
  • 4Mechanical misalignment.

Solutions

Quick Diagnosis

If you hear grinding noises when attempting to print, or if the carriage is visibly stuck in a corner, it's a clear mechanical obstruction.

Step-by-Step Solution

  1. Power: Unplug the printer for safety.
  2. Inspection: Open the access door and use a flashlight to check for paper shreds or debris.
  3. Release: If stuck, gently push the carriage towards the center without forcing it.
  4. Reset: Close the access door, power on, and let the carriage recenter itself.

Prevention and Maintenance

Do not print documents with clips or staples. Wipe the metal rail periodically with a dry cloth. Use genuine HP cartridges to ensure the carriage weight is balanced for the motor.

When to Call a Technician

If the carriage remains blocked or continues to grind after cleaning, the motor or encoder strip may be damaged.

Technical Specifications

  • Technology: Multifunction Inkjet.
  • Speed: Up to 8 ppm.
  • Connectivity: Wi-Fi.
  • Capacity: 60 sheets.
  • Compatible Supplies: HP 65 / 65XL.
  • Usage: Home/Student.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Access carriage

    Power off and open the cartridge access door.

  2. 2

    Remove obstructions

    Check for any debris blocking movement.

  3. 3

    Reset

    Close the door and turn the printer on.

Frequently asked questions

The print carriage cannot move freely from side to side.

Yes, never force the carriage manually.

HP 65 or 65XL, genuine supplies ensuring balanced carriage movement.

Do not overload the input tray and keep the rail free of dust.