e13pixma-ts3620

Canon PIXMA TS3620 error E13: Ink level issue

The Canon PIXMA TS3620 error E13 signals that the ink level is reported as low or empty. This is a common notification that can be manually bypassed to allow printing if you know there is still ink left.

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Common causes

  • 1Actual ink depletion.
  • 2Refilled cartridge chip mismatch.
  • 3Dirty electrical contacts.
  • 4Faulty cartridge chip.

Solutions

Diagnóstico rápido

Error E13 means the cartridge chip is communicating an empty status. This often happens with refilled cartridges that don't reset the chip counter.

Solución paso a paso

  1. Confirm the faulty cartridge status.
  2. Hold the Stop/Reset button for 5+ seconds.
  3. The printer will resume printing and ignore the level sensor.
  4. Repeat if power-cycled.

Prevención y mantenimiento

Keep cartridge contacts clean. Only use recommended OEM cartridges to avoid chip communication issues.

Cuándo llamar a un técnico

If cleaning contacts and bypassing doesn't work, the cartridge header is likely faulty.

Ficha técnica del equipo

  • Technology: Thermal Inkjet
  • Speed: 7.7 ipm
  • Connectivity: Wi-Fi
  • Capacity: 60 sheets
  • Consumables: PG-275 / CL-276
  • Recommended Use: Home
  • Official drivers / firmware

Steps to follow

  1. 1

    Check cartridge

    Verify if the cartridge has actual ink remaining.

  2. 2

    Reset

    Hold Stop/Reset button for 5 seconds to bypass.

  3. 3

    Resume

    Printing continues, even if ink count isn't updated.

Frequently asked questions

The printer detects an empty cartridge.

Yes, by holding the Stop button.

Original PG-275 and CL-276.

Clean electrical contacts if error stays.