e1smart tank 585

HP Smart Tank 585 E1 error: Troubleshooting guide

The HP Smart Tank 585 error E1 represents a persistent failure in the paper feeding mechanism. This warning appears when the system detects that print media is not moving correctly from the tray to the printheads. Resolving this issue is straightforward by following our basic maintenance guide. This inkjet multifunction printer requires a clean, flat surface to operate properly.

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Common causes

  • 1Misaligned paper in the input tray.
  • 2Dust accumulation on the rubber rollers.
  • 3Obstruction by small paper scraps in the path.
  • 4Natural wear of feed rollers after heavy use.

Solutions

Diagnostic quick guide

The E1 error is confirmed by a blinking light on the panel and the immediate stop of the print carriage. If the paper is visibly crooked or if you hear clicking when trying to print, the cause is a physical obstruction.

Step-by-step solution

  1. Power off and unplug: Disconnect the power cable before performing any physical intervention.
  2. Path inspection: Open the access door and check for paper scraps, clips, or staples.
  3. Manual cleaning: Carefully rotate the rubber rollers manually to clear any accumulated debris.
  4. Load test: Reconnect and place a standard sheet of paper to verify the roller picks it up correctly.

Prevention and maintenance

Avoid overloading the input tray; always keep the level below the max line. Clean the rollers with a soft cloth periodically. Using original GT53/GT52 inks ensures the printhead system does not clog prematurely.

When to call a technician

If after cleaning the rollers the error persists and the print carriage shows no movement upon powering up, the paper sensor might be damaged or misaligned.

Device technical sheet

  • Technology: Thermal Inkjet.
  • Speed: Up to 22 ppm (black).
  • Connectivity: Wi-Fi and USB 2.0.
  • Capacity: 100 sheets in input tray.
  • Compatible consumables: HP GT53 / GT52 ink bottles.
  • Recommended use: Home and small office.
  • Official drivers / firmware

Steps to follow

  1. 1

    Clear paper jams

    Turn off the printer and open the cartridge access door to remove any jammed paper.

  2. 2

    Clean rollers

    Use a lint-free cloth slightly dampened to clean the paper feed rollers.

  3. 3

    Reset system

    Turn the printer back on and wait for the carriage to return to the center.

Frequently asked questions

The E1 error occurs when the sensor detects a failure in paper feeding or an incorrect alignment in the input tray.

It is not serious; it is usually due to a minor physical obstruction that you can fix at home.

It uses original GT53 and GT52 ink bottles.

It is recommended to perform preventive cleaning every 3 months or if you notice frequent loading errors.

HP Smart Tank 585 E1 error: Troubleshooting guide | Vimazdev