E1Smart Tank 515Has video

How to Fix HP Smart Tank 515 Error E1: Paper Width Mismatch

The E1 error code on the HP Smart Tank 515 indicates a paper width mismatch. This happens when the digital page size of the print job does not match the dimensions of the paper loaded in the tray.

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Common causes

  • 1The physical paper-width guide is improperly positioned.
  • 2The document paper size setting in the computer driver does not match the loaded sheets.
  • 3Mixed paper sizes are present in the input tray.

Solutions

Step-by-Step Resolution for Error E1

To clear the E1 error, please follow these systematic instructions:

  1. Inspect and Reload the Media:
    * Remove all sheets from the input tray.
    * Ensure all pages in the stack are uniform in size and free of bends or wrinkles.
  1. Position the Paper Guide:
    * Place the stack back into the input tray.
    * Slide the paper-width guide snugly against the paper edge. Avoid bending the paper with excessive pressure.
  1. Configure the Print Driver Settings:
    * Open the document you wish to print and click Print.
    * Go to Preferences or Page Setup.
    Under the Paper/Quality tab, verify that the selected Paper Size matches the exact media loaded in the printer (e.g., Letter or A4*).
    * Click Apply or OK and proceed to print.

Steps to follow

  1. 1

    Verify Loaded Paper

    Remove paper from the tray, make sure all sheets are identical, and stack them neatly.

  2. 2

    Set the Width Guide

    Push the input tray's width guide until it makes light contact with the paper edge.

  3. 3

    Match Application Settings

    Adjust the printing preferences in the HP Smart app or PC print dialogue to match physical size.

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Frequently asked questions

This usually indicates that the software from which you are printing (such as Word or Acrobat) is overriding the global printer settings. Check the print layout inside your specific application.