e1laserjet-tank-2604dw

HP LaserJet Tank 2604dw Error E1: Troubleshooting

The HP LaserJet Tank 2604dw error e1 indicates a paper feeding failure. This often occurs when the printer cannot grasp paper from the tray due to misalignment or excessive stack weight. It's a quick fix that involves resetting the paper tray. Proper maintenance ensures this high-volume printer remains operational.

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Common causes

  • 1Overfilled paper tray.
  • 2Moisture on paper reducing friction.
  • 3Worn pick roller assembly.
  • 4Obstruction in the sensor area.

Solutions

Quick Diagnosis

If you hear the feed motor struggling, the pick roller is likely slipping. Check for debris inside the input tray.

Step-by-Step Solution

  1. Reload Tray: Remove and fan the paper stack.
  2. Check Guides: Ensure guides touch the paper without bowing it.
  3. Press Resume: Click the flashing button to retry.
  4. Reboot: Power off/on for sensor reset.

Prevention and Maintenance

Clean the feed rollers every six months using a damp cloth. Never use damp or wrinkled paper.

When to call a technician

If physical obstructions are cleared and the error remains, the roller solenoid may need replacement.

Device Technical Specifications

  • Technology: Tank Laser
  • Speed: 23 ppm
  • Connectivity: Wi-Fi, USB
  • Consumable: HP 154A Refill
  • Official HP Support

Steps to follow

  1. 1

    Check paper tray

    Remove paper and check for debris or obstructions.

  2. 2

    Adjust guides

    Align the paper guides to the stack size.

  3. 3

    Resume

    Press the Resume button on the front panel.

Frequently asked questions

Clear the paper path and ensure the tray is loaded correctly within the capacity limits.

No, it's a common paper-handling issue that is usually resolved by reloading the tray.

Compatible with HP 154A refill kits.

Keep the rollers clean and avoid using damaged or damp paper.