E1HP DeskJet Plus 4155e

HP DeskJet Plus 4155e E1 Error: Troubleshooting Guide

The E1 error code on the HP DeskJet Plus 4155e indicates a paper size mismatch between the loaded media and the software settings. This error halts printing operations until the printer settings are synced with the physical paper in the tray. The most effective solution is to align your print driver settings with the paper size currently loaded in the input tray.

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Common causes

  • 1Loose paper guides: Guides not touching the paper prevent the sensor from accurately measuring the stack width.
  • 2Software mismatch: The print driver requests a specific paper format that differs from the physical media loaded.
  • 3Sensor obstruction: Dust or paper fragments blocking the optical path of the presence sensor.
  • 4Damaged paper edges: Creased or bent sheets can confuse the alignment mechanism.

Solutions

Diagnóstico rápido

The E1 error displays on the LCD panel as a blinking 'E' and '1'. This indicates that the printer's paper detection sensor has identified a conflict between the physical paper size and the print job parameters sent from your computer or mobile device.

Solución paso a paso

  1. Clear all pending print jobs from your computer's print queue.
  2. Adjust the paper width guides in the input tray so they rest snugly against the edge of the paper stack.
  3. Access 'Printing Preferences' on your computer and ensure the selected paper size (e.g., Letter or A4) matches the loaded paper.
  4. Press the 'Cancel' button (X icon) on the printer control panel to resume the process.

Prevención y mantenimiento

  • Do not overload the input tray; always stay below the maximum fill line to ensure the paper sensors work correctly.
  • Fan the stack of paper before loading to prevent sheets from sticking together, which can cause size detection errors.
  • Keep your firmware updated via the HP Smart app for improved sensor calibration accuracy.

Cuándo llamar a un técnico

If the E1 error persists even after verified paper alignment and settings configuration, the internal paper detection sensor may be faulty or obstructed by debris. In this case, avoid forced mechanical intervention and contact professional support.

Ficha técnica del equipo

  • Technology: Thermal Inkjet.
  • Print speed: Up to 8.5 ppm (black) / 5.5 ppm (color).
  • Connectivity: Wi-Fi 802.11a/b/g/n, USB 2.0.
  • Input capacity: 60-sheet input tray.
  • Compatible consumable: HP 67 / 67XL ink cartridges (3YM56AN series).
  • Usage: Home office and light printing.
  • Official drivers / firmware

Steps to follow

  1. 1

    Clear print queue

    Cancel all jobs to reset the printer's internal state.

  2. 2

    Align guides

    Push the paper width guides firmly against the loaded paper.

  3. 3

    Sync settings

    Match the paper size in the printing software to the loaded paper.

  4. 4

    Reset panel

    Press the cancel button on the printer to clear the error code.

Frequently asked questions

Try power cycling the printer by unplugging it for 30 seconds. If it remains, re-check the print driver settings on your computer.

No, it is a standard operational error. It doesn't damage the printer but prevents it from printing until it is cleared.

This model uses HP 67 or 67XL ink cartridges. Original HP cartridges are highly recommended to prevent communication issues.

Clean the rollers every 6 months or whenever you notice paper feeding issues, using a lint-free cloth lightly dampened with water.

HP DeskJet Plus 4155e E1 Error: Troubleshooting Guide | Vimazdev