e1DeskJet GT 5820

HP DeskJet GT 5820 Error E1: Paper Configuration

The HP DeskJet GT 5820 error E1 is a configuration alert notifying you that the print driver request does not match the media detected in the input tray. This commonly occurs when printing documents that require different paper sizes without updating settings. Resolving this is straightforward and involves aligning your software settings with physical paper placement.

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Common causes

  • 1Misaligned guides: Loose paper causing sensor mismatch.
  • 2Driver settings error: Software expecting a different paper size.
  • 3Dirty paper sensor: Paper dust blocking the sensor reading.
  • 4Media out of spec: Paper too thick or unusual weight.

Solutions

Quick Diagnosis

If the printer displays an 'E' and a '1', it is likely trying to print on a page size other than what is currently loaded. Check if the paper is shifted to the left or right.

Step-by-Step Solution

  1. Press the 'Cancel' button on the printer panel.
  2. In your print software, open 'Printer Properties' and check the paper size.
  3. Verify the paper is correctly seated in the tray and guides are closed tight.
  4. Send the document again with the correct settings.

Prevention and Maintenance

Always check your print settings before hitting 'Print' for non-standard documents. Regularly wipe the paper path to prevent small debris from triggering false sensor reads.

When to Call a Technician

If the configuration matches the paper but the error persists, the paper width sensor may be stuck and require service.

Technical Specifications

  • Technology: Inkjet, refillable tanks
  • Speed: 8 ppm (black)
  • Connectivity: USB 2.0
  • Capacity: 60 sheets
  • Consumable compatible: GT51/GT52 ink bottles
  • Recommended use: Home and small office
  • Drivers / official firmware

Frequently asked questions

It occurs when the paper size in the print driver doesn't match the paper physically loaded in the tray.

Press the Cancel button on the control panel and ensure the size selected on your computer matches the tray content.

Yes, if the sensor detects a different paper type (e.g., envelope vs A4) than the settings, it will flag the error.

Keep the sensors free from paper dust and ensure the paper guides are snug against the paper stack.