e1-002ScanSnap iX1700

Fix Fujitsu ScanSnap iX1700 Error E1-002: Simple Guide

The Fujitsu ScanSnap iX1700 error E1-002 occurs when the sensor detects a paper jam during the document feeding process. This issue is common if paper is inserted unevenly or if debris has accumulated on the rollers. Resolving it involves clearing the path and performing a quick sensor cleaning to restore normal functionality.

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Common causes

  • 1Debris on pickup rollers
  • 2Incorrect paper weight
  • 3Dirty optical sensors
  • 4Worn roller rubber

Solutions

Quick Diagnosis

Check the status light: a blinking orange light confirms the E1-002 error. Ensure there are no foreign objects inside the feed tray.

Step-by-step Solution

  1. Power down the unit completely.
  2. Open the scanner hatch to access the feed mechanism.
  3. Gently remove any stuck documents.
  4. Wipe the rollers with a dry, lint-free cloth.
  5. Restart the device and run a test scan.

Maintenance and Prevention

Avoid scanning documents with staples or adhesive labels. Regularly clean the rollers to prevent feed slippage.

When to Call a Technician

If the error persists after cleaning, the internal sensor may be faulty.

Device Technical Sheet

  • Technology: Document Scanner
  • Speed: Up to 40 ppm
  • Connectivity: USB 3.2, Wi-Fi
  • Compatible consumables: FI-IX1700KIT
  • Recommended usage: High-volume document digitization
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Switch off

    Unplug the scanner.

  2. 2

    Access interior

    Open the lid.

  3. 3

    Clear path

    Remove paper debris.

  4. 4

    Restart

    Close lid and power on.

Frequently asked questions

It is a sensor-based error identifying a paper blockage in the feeding path.

No, it is a standard warning meant to prevent mechanical damage.

Use official Fujitsu roller kits for best performance.

Clean them every 5,000 scans or when performance drops.

Fix Fujitsu ScanSnap iX1700 Error E1-002: Simple Guide | Vimazdev