Fix Fujitsu DL3750+ E02 Error | Carriage Jam
The E02 error code on the Fujitsu DL3750+ indicates that the 24-pin print head carriage cannot slide across the platen bar properly. A jammed ribbon cassette, debris on the guide shaft, or paper scraps caught near the print head mask commonly cause this fault.
Common causes
- 1Ribbon fabric jammed or tangled around the print head tip.
- 2Accumulated paper dust and dried ink on the metallic guide rail.
- 3Foreign objects or paper scraps caught underneath the carriage mechanism.
- 4Print head ribbon cable caught on internal chassis plastic.
Solutions
Resolving Carriage Error E02
This protective lockout shuts down the carriage motor to prevent permanent motor coil damage.
Step-by-Step Instructions:
- Power Off: Turn off the power switch and disconnect the electrical cord.
- Inspect Ribbon Cassette: Lift the top cover and remove the ribbon cartridge. Ensure the fabric ribbon is not twisted or snagged around the print head.
- Manual Slide Test: Gently move the carriage assembly back and forth by hand to locate binding points.
- Clean Shaft: Wipe the metallic carriage guide rod using a dry, lint-free cloth to remove dust and dried ink build-up.
Steps to follow
- 1
Turn off power and open top cover
Switch off power and open the main top shield to access the print head assembly.
- 2
Remove ink ribbon cartridge
Unlatch the ribbon cassette and verify that the ribbon feed wheel spins freely.
- 3
Clean carriage guide rail
Wipe the guide shaft clean using a dry micro-fiber cloth and reinstall the ribbon.
Videos
Frequently asked questions
No. Standard oils attract paper dust, forming a thick sludge that locks the carriage. The rail should be kept clean and dry.
Yes. Frayed ribbon fabric can catch on the ribbon mask guide, stalling the carriage motor.