e02ADS-1700W

Brother ADS-1700W error E02: Fixing paper jams

The Brother ADS-1700W error E02 is a code indicating a paper obstruction inside the scanner mechanism. This error occurs when documents do not advance correctly through the feed path. Cleaning the separation rollers is usually the most effective solution. It is a high-speed compact scanner, ideal for cloud document digitalization.

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Common causes

  • 1Documents with residue or sticky adhesive.
  • 2Paper dust buildup on rubber feed rollers.
  • 3Use of paper outside the permitted grammage.
  • 4Presence sensor obstructed by accumulated debris.

Solutions

Quick Diagnosis

The E02 error appears on the scanner screen when a document jam is detected. If the LED blinks constantly and you cannot feed new documents, the sensor is blocked.

Step-by-Step Solution

  1. Open the top cover of the scanner.
  2. Carefully remove any jammed documents without pulling hard.
  3. Clean the feed rollers with a soft, dry cloth.
  4. Check that there are no clips or staples on the document causing the jam.

Prevention and Maintenance

Regularly clean the rubber rollers with a slightly damp cloth to remove paper dust. Do not overload the input tray beyond its rated capacity. Use the sensor cleaning option in the software if the error persists.

When to Call a Technician

If after cleaning the rollers the E02 error does not disappear, the paper presence sensor might be internally dirty or faulty, requiring technical support.

Device Technical Sheet

  • Technology: ADF document scanner
  • Speed: Up to 25 ppm
  • Connectivity: Wi-Fi and USB
  • Capacity: 20 sheets
  • Consumable: Roller replacement kit
  • Recommended Use: Efficient desktop digitalization
  • Drivers / support
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