e017-0001imagePROGRAF TX-4100

Canon imagePROGRAF TX-4100 error E017-0001: Fix

The Canon imagePROGRAF TX-4100 error E017-0001 points to a mechanical or logic fault in the automatic paper cutter assembly. If the cutter fails to complete its travel or hits a physical obstruction, this error occurs. What does Canon error E017-0001 mean? It highlights a problem with the paper cutting mechanism.

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Common causes

  • 1Physical paper jam on the blade path.
  • 2Cutter blade adhesive or damage.
  • 3Internal cutter motor drive failure.
  • 4Skewed paper causing excessive friction.

Solutions

Quick Diagnosis

If this error happens, the cutter might be trapped halfway across the page. Open the output compartment to verify if paper remnants are preventing the cutter from returning to the home position.

Step-by-step Solution

  1. Inspect the output unit for paper fragments or scraps blocking the cutter path.
  2. Ensure the paper roll is loaded cleanly without edges that might cause skewing.
  3. Power cycle the plotter to force it to recalibrate the cutter assembly position.
  4. Carefully remove any visible material jamming the cutter assembly.

Prevention and Maintenance

Avoid using heavy-duty media that the cutter is not rated for. Keep the cutter path clear of dust.

When to Call a Technician

If the cutter remains in the middle of the print path after a reset, the motor unit likely needs service.

Technical Data

Steps to follow

  1. 1

    Cutter check

    Inspect the output unit for paper scraps jamming the cutter.

  2. 2

    Verify roll

    Check if the paper roll is aligned correctly in the feeder.

  3. 3

    Restart

    Power cycle the device to reset the cutter position.

Frequently asked questions

This error signals a failure within the automatic paper cutter unit.

Never touch the blade directly. Use tweezers if there are paper bits, or contact support if the blade is stuck.

Use only compatible paper types for the TX-4100 to ensure smooth operation of the automatic cutter.

Ensure the catch basket is not overflowing and that the media roll spins without undue friction.

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