e005fi-7900

Fujitsu fi-7900 error E005: Multifeed Sensor Fix

The Fujitsu fi-7900 error E005 is a security and integrity alert signaling that a multifeed (double-sheet) event has occurred. The device's ultrasonic sensor triggers this error when it senses more than one physical document entering the feeder path. This feature is essential to prevent missed scans and maintain accuracy during high-volume document management.

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Common causes

  • 1Documents with high static or moisture causing them to adhere.
  • 2Degraded separation rollers failing to separate paper.
  • 3Driver settings sensitivity too high for current paper type.
  • 4Debris buildup in the ultrasonic sensor path.

Solutions

Diagnóstico rápido

The error E005 occurs when pages stick together or the separation roller fails to exert the correct force. You'll recognize this error when the scanner halts operation and displays the warning on your workstation screen.

Solución paso a paso

  1. Inspect documents: Stop scanning and fan through your documents to ensure no pages are stuck together.
  2. Clean rollers: Wipe the separation roller clean to remove debris or dampness affecting the separation.
  3. Adjust sensitivity: Use the PaperStream IP driver settings to adjust the multifeed sensor sensitivity.
  4. Retry scanning: Reload the pages in the feeder and proceed with the scan.

Prevención y mantenimiento

To avoid error E005, ensure paper is well-aired and free of moisture or static. Regular replacement of genuine consumables is the most reliable way to maintain consistent separation performance.

Cuándo llamar a un técnico

If, after cleaning the separation roller and adjusting settings, the E005 sensor still trips randomly, the ultrasonic sensor assembly might need internal hardware service.

Ficha técnica del equipo

  • Technology: Scanner with Ultrasonic Multifeed Sensor
  • Performance: 130 ppm
  • Connectivity: USB 3.1
  • Feeder Capacity: 500 sheets
  • Compatible Consumables: Separation Roller Unit (PA03810-0001)
  • Recommended Use: Enterprise financial and legal document management
  • Drivers / official firmware

Steps to follow

  1. 1

    Inspect documents

    Stop scanning and fan through your documents to ensure no pages are stuck together.

  2. 2

    Clean rollers

    Wipe the separation roller clean to remove debris or dampness affecting the separation.

  3. 3

    Adjust sensitivity

    Use the PaperStream IP driver settings to adjust the multifeed sensor sensitivity.

  4. 4

    Retry scanning

    Reload the pages in the feeder and proceed with the scan.

Frequently asked questions

This error occurs when the scanner's ultrasonic sensor detects that two or more documents are passing through simultaneously.

It is not recommended, as the sensor prevents data loss during high-speed batch document scanning.

Worn-out separation rollers often fail to pull single sheets, resulting in multiple sheets feeding at once.

Properly fan your documents before loading, and maintain a consistent climate to reduce static and stickiness between pages.