e005imageCLASS D570i

Canon imageCLASS D570i error E005: Toner problem

The Canon imageCLASS D570i error E005 indicates that the printer cannot communicate properly with the toner cartridge's memory chip. This detection error stops the printing process immediately and is usually related to a poor physical connection between the cartridge contacts and the chassis.

1 views

Common causes

  • 1Dirty toner chip or adhesive residue.
  • 2Weak physical contact due to incorrect insertion.
  • 3Low-quality consumable with a chip incompatible with the printer's firmware.

Solutions

Diagnóstico rápido

If the error appears after installing a new cartridge, the consumable chip may have adhesive or debris that prevents electrical contact.

Solución paso a paso

  1. Open the front cover and remove the Canon 137 cartridge.
  2. Inspect the metal pins on the base of the cartridge.
  3. Clean the contact points with isopropyl alcohol.
  4. Check for debris in the printer's socket.
  5. Reinsert the toner and confirm it clicks into place.

Prevención y mantenimiento

Avoid using cartridges with poorly placed labels covering the chip. Ensure toner compatibility with this specific series.

Cuándo llamar a un técnico

If the error E005 persists after cleaning with several cartridges, the internal logic board might have a damaged data pin.

Ficha técnica del equipo

  • Technology: Laser MFP.
  • Speed: 28 ppm.
  • Connectivity: USB, Wi-Fi.
  • Capacity: 250 sheets.
  • Compatible supply: Canon 137 cartridge.
  • Use case: Home/office.
  • Official drivers / firmware

Steps to follow

  1. 1

    Remove toner

    Remove the 137 cartridge and check for damaged labels.

  2. 2

    Clean contacts

    Wipe contacts on both the cartridge and the printer with a clean cloth.

Frequently asked questions

It means the printer cannot read information from the cartridge chip.

Yes, but ensure they have high-quality chips to avoid this error.

Sometimes E005 arises when the toner reaches its end of life.

Cleaning the interior helps keep dust off optical sensors.

Canon imageCLASS D570i error E005: Toner problem | Vimazdev