e002ADS-4700W

Brother ADS-4700W error E002: Document Jam

Brother ADS-4700W error E002 means that the document feed system has detected a paper jam. Many users ask what to do when Brother ADS-4700W shows E002; simply open the scanner to clear the stuck document. This code prevents operation until the path is cleared.

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Common causes

  • 1Scanning documents with attached staples or paperclips.
  • 2Dirty or worn-out pickup rollers.
  • 3Unsupported document thickness.
  • 4Accumulated debris blocking the feed path.

Solutions

Diagnóstico rápido

The E002 error is displayed if the scan path is obstructed. If you hear the motor whirring but no paper advances, a jam is likely occurring in the ADF.

Solución paso a paso

  1. Access: Open the top scanner cover using the release button.
  2. Removal: Gently pull out any stuck document, ensuring you do not tear it inside the unit.
  3. Check: Ensure all paper shreds or staples are removed from the sensor path.
  4. Resume: Close the cover and press the Scan button to continue.

Prevención y mantenimiento

Periodically clean the feed rollers with distilled water on a lint-free cloth. Always ensure original documents are free of adhesives, staples, or paperclips.

Cuándo llamar a un técnico

If the error E002 persists after cleaning the rollers and checking the path, internal sensors might be obstructed or failing, requiring professional repair.

Ficha técnica del equipo

  • Technology: ADF Scanner
  • Speed: Up to 40 ppm
  • Connectivity: USB, Wi-Fi, Ethernet
  • Consumables: ADS-4700W Original Roller Kit
  • Usage: High-volume digitization
  • Official drivers / firmware

Steps to follow

  1. 1

    Access

    Open the scanner top cover using the release latch.

  2. 2

    Removal

    Gently pull out any stuck paper sheets.

  3. 3

    Check

    Close the cover and verify no debris remains.

  4. 4

    Resume

    Close the cover and press the Scan button to continue.

Frequently asked questions

Check the document path and clear any obstructions.

Yes, force can damage internal sensors; handle gently.

Use official Brother roller replacement kits.

Ensure all documents are staple-free and clean the rollers.

Brother ADS-4700W error E002: Document Jam | Vimazdev