e002-0000imagepress-c165

Canon imagePRESS C165 E002-0000 Error: Fix Guide

The Canon imagePRESS C165 error E002-0000 is a critical warning indicating a thermal failure in the fusing unit. This code activates when the fuser's temperature sensor reports an out-of-range reading during startup. Resolution often involves inspecting thermal elements. As a high-volume production device, addressing this promptly is vital to maintain print quality.

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Common causes

  • 1Fuser lamp failure or burnout.
  • 2Thermistor readings out of range.
  • 3Physical obstruction in fuser rotation.
  • 4Control board communication error.

Solutions

Quick Diagnosis

The Canon imagePRESS C165 error E002-0000 usually triggers during warm-up. The touchscreen locks, notifying the operator that heat stabilization has failed.

Step-by-Step Solution

  1. Cool Down: Power off and let rest for 15 minutes.
  2. Path Check: Ensure no paper or debris is blocking the fuser area.
  3. Power Cycle: Restart. If the code remains, the thermistor may be faulty.
  4. Technician Reset: Use service mode to check specific error codes.

Prevention and Maintenance

Keep pressure rollers clean and avoid blocking vents. Always use genuine toners for consistent thermal performance.

When to Call a Technician

If the error persists after cooling, a fuser component replacement is likely required by a certified technician.

Technical Specifications

  • Technology: Digital Color Electrophotographic.
  • Speed: Up to 65 ppm.
  • Connectivity: Gigabit LAN, USB 3.0.
  • Compatible Consumables: T01 Toner Series.
  • Recommended Use: Commercial Production.
  • Official Drivers/Firmware

Steps to follow

  1. 1

    Power off

    Turn off the main switch and wait 10 minutes for cooling.

  2. 2

    Inspect

    Verify no paper is jammed near the fusing area.

  3. 3

    Reboot

    Turn the printer back on to see if the code clears.

  4. 4

    Service Mode

    Access service mode to reset the fuser error counter if needed.

Frequently asked questions

This code indicates the fuser unit failed to reach operating temperature.

Do not force the equipment; a faulty fuser can damage motor gears.

It uses the C165 series high-capacity toner cartridges.

Perform preventative fuser cleaning and ensure proper ventilation.

Canon imagePRESS C165 E002-0000 Error: Fix Guide | Vimazdev