e001e-STUDIO 5528AG

Toshiba e-STUDIO 5528AG Error E001: Basic Solution

The Toshiba e-STUDIO 5528AG error E001 is a paper jam code indicating that the sheet was not picked up or detected by the tray entrance sensors.

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Common causes

  • 1Humid paper sticking in the tray.
  • 2Dirty or worn-out feed rollers.
  • 3Incorrect paper size configuration in driver.
  • 4Entrance sensors blocked by paper dust.

Solutions

Diagnóstico rápido

If the machine displays E001, remove the paper tray completely and check for crumpled sheets or tiny fragments blocking the entrance sensor.

Solución paso a paso

  1. Extraction: Pull out the affected paper tray.
  2. Inspection: Look for obstructions within the machine cavity.
  3. Cleaning: Wipe the feed rollers with a damp cloth.
  4. Restart: Close the tray and power cycle the machine.

Prevención y mantenimiento

Always fan the paper before loading, and ensure the size in the copier menu matches the actual paper in the tray.

Cuándo llamar a un técnico

If the error persists after removing the paper, the pickup roller may be worn out and need replacement.

Ficha técnica del equipo

  • Technology: Laser
  • Speed: 55 ppm
  • Connectivity: LAN/USB
  • Capacity: 3200 sheets
  • Consumibles: T-5018U
  • Recommended usage: Corporate
  • Support

Frequently asked questions

It is a paper jam warning in the primary feed zone (main tray).

First clear the jam, then open and close the main cover to reset the sensor.

No, the T-5018U toner does not cause paper feed errors.

Do not overload the tray and fan the paper well before inserting.