E-RIBBON ENDB-EX6T3

Toshiba B-EX6T3 E-RIBBON END Error: Troubleshooting

The 'E-RIBBON END' error on the Toshiba B-EX6T3 triggers when the printer detects no ribbon movement or an end-of-supply condition. This error is common when the ribbon roll is empty, installed incorrectly, or the optical sensor is obscured by dust. Replacing the ribbon and cleaning the sensor usually resolves this issue immediately.

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Common causes

  • 1Ribbon is actually exhausted.
  • 2Optical sensor is blocked by paper dust or residue.
  • 3Printer set to 'Direct Thermal' while ribbon is being used.
  • 4Incorrect installation of the ribbon path.

Solutions

Diagnóstico rápido

If your ribbon roll is full but the error persists, verify that you are not running in 'Direct Thermal' mode. The sensor is sensitive to dust; a quick inspection of the optical path is essential for industrial environments.

Solución paso a paso

  1. Check supply: Confirm the ribbon roll has material remaining.
  2. Re-thread ribbon: Ensure the film is passing correctly through the path and sensor assembly.
  3. Clean sensor: Use a dry, lint-free cloth or compressed air to clean the optical sensor slots.
  4. Check settings: Ensure the Print Mode is set to 'Thermal Transfer' in the printer menu.
  5. Restart: Cycle power to clear the printer's status alert.

Prevención y mantenimiento

Monthly cleaning of the internal sensors with compressed air is crucial to prevent dust-induced false errors. Ensure you use genuine B-EX6T series ribbons for consistent thickness and sensor compatibility.

Cuándo llamar a un técnico

If the error persists after thorough cleaning and verifying the settings, the ribbon sensor may require hardware repair or replacement. Seek professional service if the sensor light does not change state.

Ficha técnica del equipo

  • Technology: Thermal Transfer / Direct Thermal
  • Speed: Up to 12 ips
  • Connectivity: USB 2.0, Ethernet, Optional WLAN
  • Supply capacity: 1-inch core, 600m ribbon
  • Compatible consumables: B-EX6T series ribbons
  • Recommended use: Logistics and high-volume industrial shipping
  • Official drivers / firmware

Steps to follow

  1. 1

    Ribbon replacement

    Load a new ribbon and ensure correct tension on the hubs.

  2. 2

    Check print mode

    Change settings to 'Thermal Transfer' via the printer LCD menu.

  3. 3

    Sensor cleaning

    Clean the ribbon sensor slot using a dry brush or canned air.

  4. 4

    Test print

    Run a self-test page to confirm the sensor detects the new ribbon.

Frequently asked questions

This is a critical stop error. Your printer cannot function until the ribbon issue is addressed.

The ribbon should pass through the printhead area and the sensor notch correctly, with the matte side facing the labels.

The B-EX6T series is optimized for this model; check your specific media requirements (wax, resin, or wax/resin).

Yes, paper dust can cloud the optical sensor, making the printer think the ribbon is empty.

Toshiba B-EX6T3 E-RIBBON END Error: Troubleshooting | Vimazdev