Error E-Paper Fujitsu DPK7001: Feed Failure
The Fujitsu DPK7001 error E-Paper indicates a lack of paper detection. This commonly happens when toggling between continuous and single-sheet feeding. Follow our steps to correctly re-seat your paper and clear the error.
Common causes
- 1Improperly engaged tractor pins.
- 2Incorrect selection lever position.
- 3Optical sensor lens covered in paper dust.
- 4Warped continuous paper failing to trigger the sensor arm.
Solutions
Diagnóstico rápido
The E-Paper error signals that the optical sensor near the print head is not detecting paper. Check if the tractor pins are locked or if the selection lever is in the correct position.Solución paso a paso
- Mode Switch: Set the lever to 'Tractor' or 'Manual' correctly.
- Tractor Alignment: Ensure the pins match the paper holes and the locks are engaged.
- Load Position: Press 'Load/Eject' so the print head resets to the top of the form.
- Sensor Check: Use compressed air to blow out any loose paper dust from the sensor path.
Prevención y mantenimiento
Keep the paper feed path dry and clear of dust. Moist environments can warp paper, causing it to bypass the sensor detection range.Cuándo llamar a un técnico
If the printer displays E-Paper without paper present and the light doesn't change after a reboot, the sensor might have suffered an electrical fault.Ficha técnica del equipo
- Technology: 24-pin Matrix
- Speed: Up to 450 cps
- Media: Continuous or single sheet
- Consumable: DPK-7001 ribbon
- Drivers / official firmware
Steps to follow
- 1
Check Lever
Move the paper selection lever to the appropriate mode (tractor or manual).
- 2
Realign
Ensure continuous paper is properly hooked onto both tractors.
- 3
Load Sensor
Press the 'Load' button to let the sensor detect the start of the form.
- 4
Reboot
If the light persists, ensure no scraps are blocking the paper sensor.
Frequently asked questions
The E-Paper error happens when the sensor detects no paper or a severe misalignment.
Yes, but you must set the selection lever to manual mode so the sensor tracks correctly.
Usually not, but an incorrectly installed ribbon may catch the paper causing misalignment.
Yearly cleaning with compressed air is recommended to clear paper dust buildup.