e-60imageFORMULA DR-C240

Canon imageFORMULA DR-C240 error E-60: Motor Failure

The Canon imageFORMULA DR-C240 error E-60 is a serious warning that the feed motor has either ceased functioning or exceeded its torque range. This prevents the rollers from moving to shift the paper. If you are asking why does my Canon imageFORMULA DR-C240 show error E-60?, the cause is usually an electronic or mechanical fault in the traction system.

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Common causes

  • 1Drive motor failure (insufficient torque).
  • 2Stripped or jammed traction gears.
  • 3Electronic fault on the motor control board.
  • 4Extreme mechanical wear after thousands of scans.

Solutions

Diagnóstico rápido

If you hear unusual grinding sounds before error E-60 appears, this is a clear symptom of gear failure or a faulty traction motor controller.

Solución paso a paso

  1. Power cycle: Turn off and unplug the scanner for 10 minutes to release any static charge on the motor controller.
  2. Manual resistance: Verify nothing is manually blocking the rollers (with the device powered off).
  3. Test: Power back on; if the error appears instantly, the control unit has detected a motor torque failure.

Prevención y mantenimiento

Do not scan heavy documents beyond the scanner's specifications. Perform separation roller maintenance as recommended by Canon to keep the motor load within normal parameters.

Cuándo llamar a un técnico

Error E-60 is a critical hardware failure (motor or logic board). It requires official technical support to replace the faulty component.

Ficha técnica del equipo

  • Technology: Document scanner
  • Performance: 45 ppm
  • Connectivity: USB 2.0
  • Compatible supplies: Exchange Roller Kit
  • Recommended use: Heavy duty
  • Official drivers / firmware

Frequently asked questions

It indicates a critical communication fault or overload in the scanner's drive motor.

You can try disconnecting power, but if the motor has an electrical fault, the error will recur at startup.

No supplies for the motor, but using the Exchange Roller Kit ensures the motor does not operate under unnecessary stress.

Immediately, as E-60 is a hardware failure that cannot be fixed by software.