e-404zq310-plus

Zebra ZQ310 Plus error e-404: Media supply fault

The Zebra ZQ310 Plus error e-404 indicates a supply issue, often caused by sensor debris or misaligned labels. Resolving this promptly ensures your printer maintains peak performance. Follow these steps to clean the sensors and reload your media successfully.

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Common causes

  • 1Sensor debris: Dust/adhesive build-up.
  • 2Misalignment: Paper is not centered.
  • 3Wrong media: Non-thermal label detected.
  • 4Worn platen roller: Feed issues.

Solutions

Diagnóstico rápido

Check if the paper is correctly seated on the spool holder.

Solución paso a paso

  1. Open the printer lid.
  2. Remove the label roll.
  3. Clean the optical sensor.
  4. Reload the roll and close the lid.

Prevención y mantenimiento

Use high-quality Z-Perform labels to prevent adhesive build-up on sensors.

Cuándo llamar a un técnico

If the error persists after sensor cleaning, the sensor unit may be damaged.

Ficha técnica del equipo

  • Technology: Thermal
  • Consumibles: Z-Perform rolls
  • Connectivity: Bluetooth
  • Drivers

Steps to follow

  1. 1

    Open

    Open printer cover.

  2. 2

    Clean

    Wipe sensor with isopropyl alcohol.

  3. 3

    Load

    Reload paper roll correctly.

Frequently asked questions

The printer cannot detect the paper roll correctly.

Yes, dirty sensors affect output quality.

Original thermal direct labels.

Always clean the sensor during roll changes.

Zebra ZQ310 Plus error e-404: Media supply fault | Vimazdev