e-35ScanJet Pro 2000 s2

HP ScanJet Pro 2000 s2 error E-35 Fix

The HP ScanJet Pro 2000 s2 error E-35 indicates a paper jam in the Automatic Document Feeder (ADF) path. This problem occurs when a sheet folds or stops while moving between feed rollers, preventing the exit sensor from detecting completion. It is a common fault usually caused by misaligned documents or aged rollers.

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Common causes

  • 1Use of paper outside the allowed weight specifications.
  • 2Dust buildup on rollers causing paper slippage instead of smooth advancement.
  • 3Bent document corners catching on feeder guides.
  • 4Mechanical wear of feed rollers (requiring replacement).

Solutions

Quick Diagnosis

If the scanner stops abruptly during a task and the panel displays E-35, a document has become trapped along the paper path.

Step-by-Step Solution

  1. Access internal: Open the front cover of the document feeder.
  2. Safe removal: Slowly pull the jammed document out. Pull in the direction of the paper path to avoid damaging rollers.
  3. Debris check: Look for any remaining paper pieces or staples along the path.
  4. Reset: Close the lid; the device will auto-calibrate and the error should clear.

Maintenance and Prevention

Do not load more than 50 sheets at once. Ensure documents are aligned evenly before loading. Clean rollers monthly.

When to Call a Technician

If the error persists after clearing all paper and restarting, the drive rollers may have come off their axis or the internal motor has failed.

Technical Specs

  • Technology: Desktop document scanner.
  • Capacity: 50 sheets in ADF.
  • Speed: 35 ppm.
  • Interface: USB 3.0.
  • Maintenance: Lint-free cloth cleaning.
  • Usage: Office and file digitization.
  • Drivers and support

Steps to follow

  1. 1

    Open scanner

    Lift the ADF cover to access the internal path.

  2. 2

    Remove paper

    Pull gently on the jammed document, ensuring no pieces remain.

  3. 3

    Verify

    Close the lid and ensure the mechanism latches correctly.

Frequently asked questions

This error means paper has become blocked in the feed path, preventing travel to the exit sensor.

Excessive force can tear the internal rubber rollers or leave paper shards that continue to trigger the error.

Regular roller cleaning is the best way to prevent paper slippage and subsequent jamming.

Yes, using paper that is too thin or too thick outside official specs is a common cause of jams.