e-3002iX1750

Fujitsu ScanSnap iX1750 error e-3002: Sensor fix

The Fujitsu ScanSnap iX1750 error e-3002 triggers when the ultrasonic sensor detects a multi-feed event (multiple sheets feeding together). This error protects your document data by pausing the process. Follow these steps to clean your sensors and maintain your ADF performance.

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Common causes

  • 1Documents sticking together due to static electricity.
  • 2Dust buildup blocking the ultrasonic sensor window.
  • 3Worn separation roller preventing single-sheet pick-up.
  • 4Extremely thin or non-standard paper stock.

Solutions

Diagnóstico rápido

If the e-3002 error triggers constantly, check if the documents are stuck together due to static or if the feed sensor area is covered in dust.

Solución paso a paso

  1. Clear: Remove the documents that triggered the alert.
  2. Clean: Wipe the ultrasonic sensor window located under the top cover.
  3. Configure: If scanning complex documents, toggle 'Multi-feed detection' settings in your software.
  4. Test: Run a single-sheet test to ensure the sensor response is restored.

Prevención y mantenimiento

Always fan your documents well. Clean your sensors every 5,000 scans. Always use official replacement kits (FI-X1750KIT) to keep the separation roller pressure optimal.

Cuándo llamar a un técnico

If the scanner reports a multi-feed error even with no documents in the tray, the ultrasonic sensor has likely failed.

Ficha técnica del equipo

  • Technology: Duplex scanner with ultrasonic sensor
  • Performance: 40 ppm
  • Connectivity: USB 3.2 / Wi-Fi
  • Feed capacity: 50 sheets
  • Compatible consumable: FI-X1750KIT (Roller kit)
  • Recommended usage: High-volume digitization
  • Official drivers / firmware

Steps to follow

  1. 1

    Open cover

    Lift the top cover to access the feeding path.

  2. 2

    Deep clean

    Wipe the ultrasonic sensor area with a dry cloth.

  3. 3

    Test

    Close the cover and run a single-page test scan.

Frequently asked questions

The e-3002 code means the ultrasonic sensor detected two or more documents being fed simultaneously.

Fan your documents before inserting them and keep the feed sensors clean.

The FI-X1750KIT provides the necessary parts to maintain proper friction control and prevent multi-feeds.

Yes, you can disable it in the ScanSnap Home software, but it is only recommended for documents with stickers or overlays.