e-23CM2200DW

Pantum CM2200DW error E-23: Lamp fault

The Pantum CM2200DW error E-23 relates to the scanner illumination lamp failing to reach brightness.

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Common causes

  • 1Lamp power supply failure.
  • 2Firmware bug.
  • 3Voltage surge.
  • 4LED lifespan reached.

Solutions

Diagnóstico rápido

E-23 implies the LED lamp is not powered or damaged.

Solución paso a paso

  1. Unplug for 10 minutes.
  2. Apply latest firmware updates.
  3. Power up and check light.

Prevención y mantenimiento

Use a surge protector for all office devices.

Cuándo llamar a un técnico

If the lamp provides no light at all, it's a hardware failure.

Ficha técnica del equipo

Steps to follow

  1. 1

    Reboot

    Power cycle.

  2. 2

    Update

    Update firmware.

  3. 3

    Test

    Try scanning.

Frequently asked questions

Scanner lamp isn't illuminating.

Yes, firmware often helps.

CTL-2000 series.

Stable power supply.