e-21CM2200DW

Pantum CM2200DW error E-21: How to fix

The Pantum CM2200DW error E-21 appears when the scanner sensor encounters an error. Why does my Pantum CM2200DW show error E-21? Often due to dust on the sensor.

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Common causes

  • 1Debris on scanner glass.
  • 2ADF paper jam.
  • 3Sensor initialization failure.
  • 4Motor wear.

Solutions

Diagnóstico rápido

E-21 signifies the scanner module is blocked or cannot reach its start position.

Solución paso a paso

  1. Power off the device.
  2. Wipe the scanner glass clean.
  3. Check ADF path.
  4. Power on to re-home the scanner.

Prevención y mantenimiento

Keep the printer glass clean of fingerprints and dust.

Cuándo llamar a un técnico

If the error persists and noise is coming from the scanner motor, seek professional support.

Ficha técnica del equipo

  • Technology: Color Laser
  • Speed: 24 ppm
  • Connectivity: WiFi, Ethernet
  • Compatible consumables: CTL-2000 series
  • Recommended use: SOHO
  • Official drivers

Steps to follow

  1. 1

    Check ADF

    Clear the paper path.

  2. 2

    Clean glass

    Wipe with a lint-free cloth.

  3. 3

    Reboot

    Turn off and on.

Frequently asked questions

The scanner CIS is failing to initialize.

Usually a cleaning resolves it.

CTL-2000 series toner.

Keep the glass clean and ADF free of debris.