e-2-10ScanSnap S1500

Fixing E-2-10 Error on Fujitsu ScanSnap S1500

The Fujitsu ScanSnap S1500 E-2-10 error indicates an interruption in communication between the device and the host machine via the USB interface. This type of fault usually appears during long document scans or when the USB port fails to provide sufficient power. To resolve it, we must check the USB cable's integrity and port power settings.

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Common causes

  • 1Low-quality USB cable with insufficient shielding.
  • 2PC USB port power management failure.
  • 3Outdated or corrupted scanner drivers.
  • 4Software conflict with other connected USB devices.

Solutions

Quick Diagnostics

The E-2-10 error appears when the management software loses connection with the scanner. If the LED flashes unusually while you try to send a scan, it is most likely a faulty cable or a USB port failing to deliver the necessary voltage.

Step-by-step Solution

  1. Disconnect the USB cable from both the PC and the scanner.
  2. Connect the cable to a port directly on the motherboard (rear on tower PCs).
  3. Check in Windows Device Manager that there are no warnings for imaging controllers.
  4. Restart the scanner while the ScanSnap Manager software is active.

Prevention and Maintenance

Avoid using unpowered USB hubs to connect the scanner. Keep scanner drivers updated to the latest available version to ensure compatibility with your operating system.

When to call a technician

If the E-2-10 error persists after testing on different computers, it is possible that the communication controller integrated into the scanner's motherboard is damaged.

Device Technical Specs

  • Technology: USB document scanner
  • Speed: 20 ppm
  • Connectivity: USB 2.0 (High Speed)
  • Compatible consumables: ScanAid rollers (S1500)
  • Recommended use: Office digitization
  • Official drivers / firmware

Steps to follow

  1. 1

    Check USB cable

    Verify that the cable is firmly connected at both ends.

  2. 2

    Change port

    Connect the scanner to a different USB port on your PC, preferably a rear one.

  3. 3

    Restart software

    Close and open ScanSnap Manager from the system tray.

Frequently asked questions

The E-2-10 error is caused by a communication failure between the computer and the scanner via the USB port.

Yes, it is recommended to test with a high-quality USB cable to rule out physical faults in the original wiring.

It does not affect consumables; this is strictly a logical and data connectivity problem.

Often, updating the ScanSnap Manager software fixes compatibility issues on modern operating systems.

Fixing E-2-10 Error on Fujitsu ScanSnap S1500 | Vimazdev