e-19selphy-cp1200

Canon SELPHY CP1200 error E-19: Ribbon issues fix

The Canon SELPHY CP1200 error E-19 alerts the user that the ink ribbon is not correctly tensioned or detected. This ribbon is essential for the dye-sublimation process. Learning how to fix Canon SELPHY CP1200 error E-19 helps save your current ink cassette from unnecessary replacement.

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Common causes

  • 1Slack ribbon due to rough cassette removal.
  • 2Improperly seated ink cassette.
  • 3Torn ribbon film within the cassette housing.
  • 4Sensor error regarding ribbon presence.

Solutions

Diagnóstico rápido

If the error occurs mid-print or upon startup, the ribbon inside the cassette has likely slackened, causing the printer to pause to avoid wasting material.

Solución paso a paso

  1. Extract: Remove the ink cassette from the side door.
  2. Tension: Identify the gear on the cassette and rotate it to pull the slack out of the ribbon.
  3. Inspect: Ensure no ribbon film is torn or snagged.
  4. Insert: Firmly slide the cassette back into the printer slot.

Prevención y mantenimiento

Avoid handling the cassette ribbon directly with your fingers. Always keep cassettes stored in a cool, dry place to maintain the life of the film.

Cuándo llamar a un técnico

If the ribbon mechanism in the printer itself fails to rotate the cassette, it may need professional maintenance.

Ficha técnica del equipo

  • Technology: Dye-sublimation
  • Resolution: 300x300 dpi
  • Compatible Consumables: KP-series ink/paper sets
  • Recommended Use: High-quality photo printing
  • Official drivers / firmware

Frequently asked questions

Error E-19 relates to the ribbon cassette. Removing it and tightening the ribbon gear is the standard solution.

If it is loose, it's just a tension issue. If torn, you need a replacement cassette.

Usually, you can reuse the same cassette by simply tightening the ribbon.

Always check for ribbon tension before starting a print job.