e-16selphy-cp1200

Canon SELPHY CP1200 error E-16: Paper Feed Issue

The Canon SELPHY CP1200 error E-16 happens when the machine fails to detect any paper in the feed tray. This is usually due to the tray being empty, misaligned paper sheets, or dirty pickup rollers that cannot grip the paper surface.

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Common causes

  • 1Empty paper cassette.
  • 2Misaligned or bent paper sheets.
  • 3Dusty or worn feed rollers.
  • 4Internal sensor failure.

Solutions

Diagnóstico rápido

If the error persists after checking the tray, it is likely a traction issue. Inspect the rollers and ensure the paper is sitting correctly against the guide rails.

Solución paso a paso

  1. Remove the paper cassette.
  2. Confirm paper is loaded properly.
  3. Re-insert the tray fully.
  4. Clean the feed rollers gently if the issue recurs.

Prevención y mantenimiento

Store paper in a dry, room-temperature environment to prevent sticking or humidity-related curling, which leads to feed errors.

Cuándo llamar a un técnico

If mechanical cleaning fails to restore the paper feed, the internal feed motor or roller assembly may be worn out.

Ficha técnica del equipo

  • Technology: Dye-sublimation print
  • Portability: Compact design
  • Connectivity: Wi-Fi, USB
  • Compatible consumables: Canon KP / KC kits
  • Feeding: External cassette tray
  • Official drivers / firmware

Steps to follow

  1. 1

    Check cassette

    Eject the paper tray and confirm paper is loaded flat and without folded corners.

  2. 2

    Confirm insertion

    Reinsert the tray until it clicks into place, ensuring it reaches the pickup rollers.

  3. 3

    Clean rollers

    If paper is present, wipe the pickup rollers with a slightly damp cloth to improve grip.

Frequently asked questions

Error E-16 indicates that the printer cannot detect paper in the input tray or that the paper is improperly loaded.

It is a minor error that simply prevents printing until the paper supply is replenished or corrected.

Always use original Canon photo paper to ensure the correct thickness and finish for reliable feeding.

Do not overload the tray and ensure the paper stack is clean and free of bent edges.