e-15SELPHY CP1500 II

Canon SELPHY CP1500 II E-15 Error: Ribbon Failure

The canon SELPHY CP1500 II error E-15 is an alert related to the ribbon cartridge. It occurs when the printer detects slack in the ink film, preventing correct image transfer. Manually adjusting the tension wheel on the cartridge is typically enough to clear this error.

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Common causes

  • 1Excessive slack in the sublimation film.
  • 2Incorrect cartridge seating in the compartment.
  • 3Contamination or friction slowing down ribbon movement.
  • 4Broken internal ribbon drive gear.

Solutions

Diagnóstico rápido

If the printer displays E-15, the ribbon inside the cartridge is likely too loose. This prevents the printer from gauging the correct print position.

Solución paso a paso

  1. Open the ribbon cartridge compartment.
  2. Remove the cartridge and inspect the film.
  3. Turn the cartridge tension wheel until the film is flat and tight.
  4. Reinsert the cartridge and wait for the printer to cycle.

Prevención y mantenimiento

Handle the cartridge by the plastic shell to avoid oil transfer to the ink film. Check tension every time you re-insert the cartridge.

Cuándo llamar a un técnico

If the cartridge is taut and the error persists with a brand new cartridge, the internal ribbon-drive motor is likely faulty.

Ficha técnica del equipo

  • Technology: Dye-sublimation.
  • Speed: 41s per print.
  • Connectivity: Wi-Fi, USB-C.
  • Consumables: Canon RP/KP Series Kits.
  • Usage: Home Creative Photography.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Remove cartridge

    Open the side panel and remove the ribbon cartridge.

  2. 2

    Tighten ribbon

    Rotate the cartridge wheel until the ribbon is taut.

  3. 3

    Reinstall

    Insert back into the printer and reboot the system.

Frequently asked questions

The ribbon is loose or not feeding properly.

Usually, manually tightening it works.

Genuine Canon kits to ensure mechanical compatibility.

Check the ribbon tension before each usage session.