e-14SELPHY CP1500 II

Canon SELPHY CP1500 II error e-14: Quick fix

Canon SELPHY CP1500 II error e-14 is a frequent failure related to the photographic paper feed inside the cassette. This e-14 code appears when the feed rollers fail to pick up the paper or there is a physical obstruction. Why does my Canon SELPHY CP1500 II show error e-14? It commonly occurs due to overloading the cassette or misaligned paper inside it.

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Common causes

  • 1Overfilling the paper cassette, preventing proper grip.
  • 2Misaligned paper blocking the traction roller path.
  • 3Rubber rollers accumulated with dust or debris.
  • 4Using low-quality or incompatible paper stock.

Solutions

Diagnóstico rápido

Error e-14 usually comes with a struggling motor sound when attempting to load the paper, with the sheet not moving.

Solución paso a paso

  1. Removal: Remove the paper cassette from the unit.
  2. Review: Ensure the paper size is correct and does not exceed the maximum capacity.
  3. Cleaning: Using a soft, dry cloth, remove any dust accumulated on the rollers.
  4. Reset: Insert the cassette firmly and power cycle the printer.

Prevención y mantenimiento

Do not force the cassette entry. Keep paper away from humid environments, as moisture alters the feed friction.

Cuándo llamar a un técnico

If the rollers rotate but do not grip the paper even when clean, the traction rubber is likely worn and needs replacement.

Ficha técnica del equipo

  • Technology: Dye-sublimation.
  • Speed: Approx. 41 seconds per photo.
  • Connectivity: Wi-Fi, USB-C.
  • Capacity: 18 sheets (cassette).
  • Compatible Consumable: Canon KP-108IN / RP-108 set.
  • Recommended Use: Home photo printing.
  • Official drivers / firmware

Steps to follow

  1. 1

    Remove paper

    Remove the paper cassette and take out any misaligned sheets.

  2. 2

    Check rollers

    Gently clean the feed rollers with a dry, lint-free cloth.

  3. 3

    Reload

    Place the paper correctly and re-insert the cassette.

Frequently asked questions

This error means the printer could not detect the paper correctly due to improper loading or a jam.

Yes, the device will not print until the sensor detects a correct paper load.

Use the Canon KP-108IN ink and paper set or similar CP series.

It is recommended to clean rollers every 2 or 3 ink cartridge changes.

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