e-14selphy-cp1200

Canon SELPHY CP1200 error E-14: Size Mismatch Fix

The Canon SELPHY CP1200 error E-14 occurs when the printer detects a size mismatch between the loaded photo paper and the ink ribbon cassette. Since these printers require matching kits for the dye-sublimation process, using a ribbon for 10x15cm paper with a 5x5cm paper tray will trigger this error.

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Common causes

  • 1Incompatible paper and ribbon sizes.
  • 2Incorrect cartridge installation.
  • 3Mismatch between print settings and physical paper.
  • 4Sensor failure inside the paper tray slot.

Solutions

Diagnóstico rápido

If the LCD shows E-14, your consumables aren't matching. Simply compare the size label on the ink box with the paper tray size label.

Solución paso a paso

  1. Eject the paper cassette.
  2. Remove the side ink ribbon cartridge.
  3. Ensure both are labeled for the same size (e.g., 'Postcard').
  4. Reinsert everything firmly.

Prevención y mantenimiento

Handle paper only by the edges to avoid oils affecting prints. Ensure the print path is kept dust-free for best results.

Cuándo llamar a un técnico

If you are using a new, matching kit and the error persists, there may be an internal sensor issue with the tray detection mechanism.

Ficha técnica del equipo

  • Technology: Dye-sublimation
  • Print sizes: Postcard, card, square
  • Connectivity: Wi-Fi, USB
  • Compatible consumables: Canon KP / KC Series
  • Recommended use: Home photo printing
  • Official drivers / firmware

Steps to follow

  1. 1

    Check consumables

    Verify that both paper and ink cartridge are of the same size format (e.g., postcard or card size).

  2. 2

    Reinstall cartridges

    Remove the paper cassette and ink ribbon, ensure they are compatible, and firmly reseat them.

  3. 3

    Confirm settings

    Ensure your print menu settings match the physical paper loaded in the cassette.

Frequently asked questions

It is an error indicating that the paper size in the cassette does not match the ink ribbon size installed.

It does not damage the machine, but it prevents any prints from completing until the mismatch is cleared.

You need the KP-108IN or similar kits, which contain both the photo paper and the matching dye-sublimation ink ribbon.

Always check the labels on the paper pack and ink ribbon before installing them in your SELPHY.