e-13EcoTank M2170

Epson EcoTank M2170 Error E-13: Scanner Sensor Fault

Epson EcoTank M2170 error E-13 indicates a malfunction detected in the CIS (Contact Image Sensor) system. The printer is unable to initialize the scanner carriage to its starting position, causing a system halt. Epson EcoTank M2170 error E-13 can often be resolved by power-cycling the printer to clear the internal sensor status.

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Common causes

  • 1Positioning fault: Scanner failed to reach home.
  • 2Obstruction: Foreign items blocking the carriage path.
  • 3Hardware damage: Internal cable failure.
  • 4Firmware error: Logic board communication issue.

Solutions

Diagnóstico rápido

E-13 is a communication fault between the scanner head and the main board, usually because the scanner head 'lost' its position.

Solución paso a paso

  1. Disconnect the printer from the power source.
  2. Leave unplugged for at least 2 minutes to clear power logic.
  3. Ensure the scanner lid is free of obstacles.
  4. Reconnect and power on.
  5. If the error persists upon scan attempt, hardware attention might be needed.

Prevención y mantenimiento

Close the scanner lid gently to avoid sensor calibration drift. Wipe the glass surface with a microfiber cloth once a month.

Cuándo llamar a un técnico

If the printer consistently shows E-13 even after a hard reset, the internal flex cable may be damaged.

Ficha técnica del equipo

  • Technology: Monochrome Multifunction Printer
  • Speed/performance: 39 ppm
  • Connectivity: Wi-Fi, Ethernet, USB
  • Tray capacity: 250 sheets
  • Compatible consumable: T534 Ink (black)
  • Recommended use: Small office
  • Drivers / official firmware

Steps to follow

  1. 1

    Power cycle

    Switch off and unplug for 2 minutes.

  2. 2

    Scanner inspection

    Ensure the lid is properly seated.

  3. 3

    Verify status

    Power on and verify the error state.

Frequently asked questions

The scanner sensor is failing to detect its home position properly.

No, most E-13 errors are cleared via a hard reset.

This printer uses the black T534 ink bottle series.

Handle the lid gently and keep the glass surface clean.

Epson EcoTank M2170 Error E-13: Scanner Sensor Fault | Vimazdev