e-13SELPHY CP1500 II

Canon SELPHY CP1500 II error e-13: Troubleshooting Guide

The Canon SELPHY CP1500 II error e-13 is a common status notification indicating a paper feed failure. It occurs when the printing mechanism struggles to draw the paper from the cassette, often due to physical obstruction or alignment issues. Troubleshooting this Canon SELPHY CP1500 II error e-13 involves checking the paper path and cassette seating. As a compact dye-sublimation printer, maintaining the paper path clean is essential for proper function.

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Common causes

  • 1Physical obstruction: debris blocking the feed path.
  • 2Misalignment: paper not resting between guide rails.
  • 3Roller contamination: dust buildup reducing traction.
  • 4Worn rollers: aging of rubber components.

Solutions

Diagnóstico rápido

If you see the error e-13, the printer is having trouble accessing the paper. Check if the paper cassette is fully seated and if there are any visible debris or crumpled paper in the rear output or input tray.

Solución paso a paso

  1. Power off: Unplug the device to ensure safety during the inspection.
  2. Check paper cassette: Remove the cassette and ensure the paper is correctly aligned.
  3. Clear the path: Open the rear cover and gently remove any jammed paper.
  4. Restart: Reinsert the cassette and power the printer back on.

Prevención y mantenimiento

Clean the internal rollers periodically with a lint-free cloth. Do not use paper that has been exposed to humidity or heat. Always use genuine Canon supplies for best feeding accuracy.

Cuándo llamar a un técnico

If the e-13 error appears even with an empty paper path, a mechanical sensor might be broken, requiring professional repair.

Ficha técnica del equipo

  • Technology: Dye-sublimation
  • Speed: 41 seconds per postcard
  • Connectivity: Wi-Fi, USB-C
  • Input capacity: 18 sheets
  • Compatible supplies: KP-36IP, KP-108IN series
  • Recommended use: Home photo printing
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Unplug the device to ensure safety during the inspection.

  2. 2

    Check paper cassette

    Remove the cassette and ensure the paper is correctly aligned.

  3. 3

    Clear the path

    Open the rear cover and gently remove any jammed paper.

Frequently asked questions

This error is typically triggered by a paper feed jam or misaligned paper inside the cassette holder.

It is not dangerous but requires prompt clearing to prevent wear on the internal rollers.

Only use original KP-series Canon photo paper to ensure optimal feed performance.

Regularly wipe the interior tray and avoid overfilling the paper cassette.

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