e-13selphy-cp1200

Canon SELPHY CP1200 error E-13: Paper Jam

The Canon SELPHY CP1200 error E-13 is a paper jam warning. When the printer detects that the photo paper has stopped moving between the rollers during its multi-pass printing cycle, this code is triggered. Always clear jammed media carefully to protect the thermal head assembly.

0 views

Common causes

  • 1Paper jam: Misaligned or crumpled paper in the transport path.
  • 2Dirty rollers: Dust buildup causing rollers to slip.
  • 3Incompatible media: High grammage paper or non-standard stock.
  • 4Humidity: Moist paper sticking to rollers.

Solutions

Diagnóstico rápido

Error E-13 appears when paper is stuck mid-print. If you see the edge of the paper at the rear slot, confirm this is a standard jam.

Solución paso a paso

  1. Power off the printer and pull out the paper cassette.
  2. If paper is visible in the slot, pull it out gently with both hands.
  3. Do not force the paper if it is stuck internally.
  4. Clean the rollers with a damp cloth before restarting the machine.

Prevención y mantenimiento

Avoid dusty environments and keep your photo paper dry. Damp photo paper is the most common cause of E-13 jams.

Cuándo llamar a un técnico

If the error repeats after cleaning, the feed rollers may be permanently misaligned and require service.

Ficha técnica del equipo

  • Technology: Thermal dye sublimation
  • Print Size: Postcard (100x148 mm)
  • Connectivity: Wi-Fi, USB
  • Consumables: KP-108IN Series
  • Usage: Photography
  • Official Drivers / firmware

Steps to follow

  1. 1

    Power off

    Power off the printer and disconnect from power.

  2. 2

    Remove paper

    Gently pull any jammed paper from the paper path.

  3. 3

    Inspect cassette

    Clean and realign the paper in the cassette before reinsertion.

Frequently asked questions

It is a paper jam alert, indicating the paper didn't finish its printing pass or got stuck.

If you pull too hard, you risk damaging the thermal print head; always pull slowly.

Perform a quick cleaning if the printer jams frequently.

KP-108IN series or similar to prevent jamming.