e-12SELPHY CP1500 II
Canon SELPHY CP1500 II E-12 Error: Paper Feed Fix
The canon SELPHY CP1500 II error E-12 is a warning that the printer's paper feed mechanism is failing. Often caused by improperly seated trays or debris on the feed rollers, this issue stops the printing process to prevent damage. A clean, fresh paper load usually solves it.
1 views
Common causes
- 1Improperly inserted paper cassette.
- 2Dirty rubber feed rollers losing traction.
- 3Bent corners on photo paper blocking movement.
- 4Excessive moisture causing paper adhesion.
Solutions
Diagnóstico rápido
The error E-12 occurs when the sensor detects no movement after initiating the print cycle. Check the rear tray for any obstructions or bent paper corners.Solución paso a paso
- Power off the unit and remove the paper cassette.
- Ensure the sheets are not sticking together.
- Clean the rubber rollers using a clean, dry lint-free cloth.
- Reinsert the tray, ensuring a secure lock.
Prevención y mantenimiento
Always store photo paper in its original packaging in a cool environment. Humid environments cause the paper to stick, leading to these feeding errors.Cuándo llamar a un técnico
If the rollers cycle but fail to grip the paper every time, the rubber surfaces have likely hardened or worn out.Ficha técnica del equipo
- Technology: Dye-sublimation.
- Speed: 41s per print.
- Connectivity: Wi-Fi, USB-C.
- Consumables: KP-108IN Ink/Paper Kits.
- Usage: Portable/Home Photo Printing.
- Official Drivers / Firmware
Steps to follow
- 1
Remove tray
Detach the paper tray and check for misalignment.
- 2
Clean rollers
Use a dry, soft cloth to clean internal feed rollers.
- 3
Reload
Insert fresh paper, ensuring it lies flat in the tray.
Frequently asked questions
The printer is unable to grab the paper from the tray.
Yes, usually by cleaning the rollers or reloading the tray.
Only genuine Canon ink and paper kits designed for this model.
Avoid storing paper in high-humidity areas.