e-12selphy-cp1200

Canon SELPHY CP1200 error E-12: Paper Fix

The Canon SELPHY CP1200 error E-12 is a common alert relating to the photo paper cassette. This error occurs when the paper sensor fails to detect the media or the tray is not properly aligned within the slot. It is easily resolved by ensuring paper is correctly loaded in the tray.

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Common causes

  • 1Incorrect loading: Sheets misaligned or cassette overloaded.
  • 2Sensor blockage: Dust or debris covering the paper presence sensor.
  • 3Roller wear: Feed rollers are slipping due to debris on their surface.
  • 4Damaged media: Previously used or crumpled paper sheets.

Solutions

Diagnóstico rápido

Error E-12 on the Canon SELPHY CP1200 displays on the LCD screen when the printer fails to register the paper supply. Check if the paper cassette is seated all the way in; the printer will not initialize if the tray is even slightly loose.

Solución paso a paso

  1. Extract the paper cassette from the printer front.
  2. Remove all sheets and check for folds or bends.
  3. Reload the photo paper carefully, ensuring it sits within the tray guides.
  4. Insert the cassette firmly until the printer mechanism engages with it.

Prevención y mantenimiento

Use only official media. Keep the cassette covered when not in use to avoid dust accumulation, as tiny particles can interfere with the thermal printing path.

Cuándo llamar a un técnico

If the E-12 error persists after testing with a new pack of original paper, the internal paper detection sensor may have failed and requires professional servicing.

Ficha técnica del equipo

  • Technology: Thermal dye sublimation
  • Print Size: Postcard (100x148 mm)
  • Connectivity: Wi-Fi, PictBridge, USB
  • Consumables: KP-108IN Ink/Paper set
  • Usage: Home photography
  • Official Drivers / firmware

Steps to follow

  1. 1

    Remove cassette

    Remove the paper cassette and ensure the paper is perfectly aligned.

  2. 2

    Check tray

    Ensure no wrinkled or loose paper sheets are inside the slot.

  3. 3

    Reinsert

    Push the cassette back in firmly until it clicks into place.

Frequently asked questions

It is a code indicating the printer cannot detect paper or the tray is not fully inserted.

No, it's a minor error that just requires reloading the paper tray.

Uses KP-108IN series postcard-size photo paper and ink sets.

Keep the tray dust-free and do not exceed the 18-sheet capacity.