e-11PictureMate PM-400

Epson PictureMate PM-400 Error E-11: Paper Jam Guide

The Epson PictureMate PM-400 error E-11 is a notification for a paper jam. This model’s compact transport system is sensitive to paper alignment and humidity. Follow the steps below to safely clear the feeding path and resolve the E-11 code.

1 views

Common causes

  • 1Misaligned paper in the input tray.
  • 2Moisture has curled the photo paper sheet.
  • 3Debris or small paper scraps blocking the path.

Solutions

Quick Diagnosis

E-11 shows as a blinking warning on the screen, indicating a feed blockage.

Step-by-step Solution

  1. Cancel: Stop the print job.
  2. Clear jam: Gently pull paper from the rear feed.
  3. Restart: Close doors and turn on.

Prevention and Maintenance

Keep your paper tray covered and store photo paper in a dry place to prevent moisture-related jamming.

When to Call a Technician

If the error persists without visible paper, the internal feed sensor may be damaged.

Device Technical Specs

Steps to follow

  1. 1

    Cancel task

    Stop current print jobs.

  2. 2

    Clear jam

    Open rear door and remove paper.

  3. 3

    Restart

    Close covers and reboot.

Frequently asked questions

It indicates a paper jam.

Minor, but ensure you do not leave paper scraps inside.

Always use Epson branded photo paper.

Use a lint-free cloth.